Can I return my product?
- Requests for refund must be submitted within 10 days of receiving your product. Please note that shipping costs, taxes and Route charges will not be refunded.
How do I return my product?
- Please email firstname.lastname@example.org with your order number, reason why, and indicate if it’s a return for refund or exchange. We will reply with a return number and a return address.
- The customer is responsible for return shipping costs. We suggest that you send your package with a tracking number as we cannot take responsibility for lost returns.
When will my return or exchange be processed?
- Returns/exchanges will be processed within 5-10 business days upon receipt of the returned item(s) and after inspection.
- When we receive the return, we will inspect it and we find the condition of the return is not in resell-able condition, we are not able to authorize the return process. A refund will NOT be issued and the returned item will not be sent back to the customer.
- For authorized returns in good condition, we will refund or exchange the order within 5-10 business days upon receipt.
Please contact us at email@example.com for further information.